Booking & Reservations Help
Get answers to common questions about making, modifying, and canceling your travel bookings.
Learn the step-by-step process of booking flights through our platform.
Booking a Flight
Follow these simple steps to book your flight:
- Enter your travel details in the search form (origin, destination, dates, passengers)
- Browse through available flights and select one that suits your preferences
- Select any additional services like baggage or seat selection
- Fill in passenger information and contact details
- Review your booking details before proceeding to payment
- Complete payment using your preferred method
- Receive booking confirmation via email
Once confirmed, you can access your booking details in your account dashboard anytime.
Information about modifying your existing bookings and applicable fees.
Changing Your Reservation
Need to make changes to your booking? Here's what you need to know:
Types of Changes
- Date changes (adjusting departure or return dates)
- Passenger information corrections
- Flight changes (different routes or times)
- Adding extra services (baggage, meals, etc.)
Change Process
- Log in to your account and navigate to "My Bookings"
- Select the booking you wish to modify
- Click on "Modify Booking" and select the type of change
- Follow the instructions to make your desired changes
- Review any fee changes or additional costs
- Confirm and pay any difference if applicable
Note: Change fees vary based on fare type, timing, and destination. Premium and flexible fares offer more favorable change conditions.
Understanding our cancellation policies, refund processes, and timelines.
Cancellation Policy
Our cancellation policy is designed to be fair and transparent. Here's what you need to know:
Cancellation Timeframes and Refunds
| Timeframe | Economy | Flexible | Premium |
|---|---|---|---|
| 24+ hours before departure | 70% refund | 90% refund | Full refund |
| 12-24 hours before departure | 50% refund | 75% refund | 90% refund |
| Less than 12 hours | No refund | 50% refund | 75% refund |
How to Cancel
- Log in to your account and go to "My Bookings"
- Select the booking you wish to cancel
- Click on "Cancel Booking" and follow the instructions
- Review the refund amount and confirm cancellation
Important: Special promotions and deals may have different cancellation terms. Always check the specific terms for your booking before canceling.
Details about accepted payment options, processing times, and security measures.
Payment Methods
We currently accept Electronic Funds Transfer (EFT) as our primary payment method for all bookings.
Accepted Payment Method
Payment Security
Your banking information is handled securely by your financial institution during the EFT process. We do not store your sensitive bank account details on our servers.
- Secure transaction processing through your bank.
- Ensure you are using a secure internet connection when making payments.
- Verify recipient details carefully before submitting payment.
Payment Processing
EFT payments may take 1-3 business days to reflect in our account. Your booking will be confirmed once the payment is successfully received and reconciled.
Please send proof of payment to [email protected] with your Booking ID as the subject to expedite the confirmation process.
Tip: Double-check the account details and reference number before making your EFT payment to avoid delays in your booking confirmation.
Still have questions?
Our booking specialists are available 24/7 to help you with any reservation-related questions.