Travel Information
Essential information to help you prepare for your journey and ensure a smooth travel experience.
Information about baggage policies, weight limits, and additional baggage options.
Baggage Allowance
Baggage allowances vary by airline, route, and fare class. Here's a general overview of what to expect:
Carry-On Baggage
Most airlines allow one carry-on bag plus one personal item (such as a purse, laptop bag, or small backpack).
- Standard size limit: 22" x 14" x 9" (56 x 36 x 23 cm)
- Weight limit: Usually 7-10 kg (15-22 lbs)
- Must fit in overhead bin or under the seat
Checked Baggage
| Class | Free Allowance | Weight Limit |
|---|---|---|
| Economy | 1 bag | 23 kg (50 lbs) |
| Premium Economy | 2 bags | 23 kg each |
| Business | 2 bags | 32 kg each |
| First | 3 bags | 32 kg each |
Additional Baggage
You can purchase additional baggage allowance during booking or later through your account:
- Pre-booked extra bags are cheaper than those purchased at the airport
- Prices vary by route and distance (from $25-$100 per additional bag)
Important: Overweight or oversized baggage may incur significant additional fees. Check your specific airline's policy before packing.
Step-by-step guide to check-in procedures, including online, mobile, and airport options.
Check-in Process
Understanding your check-in options will help make your travel experience smoother.
Online Check-in
Most airlines allow online check-in 24-48 hours before departure.
- Log in to your account or airline website with your booking reference
- Confirm passenger details and travel documents
- Select your seats (if not already assigned)
- Download or receive your boarding pass via email
Mobile Check-in
Use the airline's mobile app for a convenient check-in experience:
- Download the airline app before your flight
- Check in with just a few taps
- Store boarding passes directly in your phone's wallet
- Receive real-time flight updates and gate information
Airport Check-in
If you prefer traditional check-in or need assistance:
- Arrive at least 2 hours before domestic flights and 3 hours before international flights
- Have your ID/passport and booking reference ready
- Use self-service kiosks where available for faster processing
- Drop checked bags at designated counters
Tip: Even if you've checked in online, arrive at the airport with sufficient time if you have bags to check. Most airlines close bag drop 45-60 minutes before departure.
Essential information about required travel documents for domestic and international travel.
Travel Documents
Having the correct travel documents is essential for a smooth journey. Requirements vary based on your destination and nationality.
Domestic Travel
For travel within your country of residence:
- Government-issued photo ID (driver's license, national ID card)
- Boarding pass (paper or mobile)
- Proof of booking/e-ticket (recommended but not always required)
International Travel
For travel to other countries:
- Valid passport (with at least 6 months validity beyond your return date)
- Visa (if required for your destination)
- Boarding pass
- Return or onward tickets (may be required to enter some countries)
- Health documents (vaccination certificates, health declarations, etc.)
Visa Information
Visa requirements depend on:
- Your citizenship
- Countries you're visiting
- Purpose of travel (tourism, business, etc.)
- Length of stay
Important: Always check the specific entry requirements for your destination well in advance of your trip. Requirements can change on short notice.
Comprehensive information about travel insurance options, coverage, and how to make claims.
Travel Insurance
Travel insurance provides financial protection and peace of mind for unexpected situations during your trip.
Why Get Travel Insurance?
Travel insurance can protect you from financial losses due to:
- Trip cancellation or interruption
- Medical emergencies abroad
- Lost, damaged, or stolen baggage
- Flight delays or missed connections
- Emergency evacuation
Coverage Options
Basic Plan
- Trip cancellation (up to 100% of trip cost)
- Emergency medical coverage ($15,000-$50,000)
- Baggage loss ($500-$1,000)
- Travel delay protection ($300-$500)
Premium Plan
- Trip cancellation (up to 150% of trip cost)
- Emergency medical coverage ($100,000-$500,000)
- Baggage loss ($1,500-$2,500)
- Travel delay protection ($1,000+)
- Additional coverage options
How to Purchase
You can add travel insurance during the booking process or separately through your account:
- During checkout, select the insurance option that best fits your needs
- Or, log in to your account, navigate to your booking, and select "Add Insurance"
- Review the coverage details and policy documents
- Complete the purchase and receive confirmation
Making a Claim
If you need to make a claim:
- Contact the insurance provider as soon as possible
- Complete the claim form (available online)
- Provide required documentation (medical reports, police reports, receipts)
- Submit your claim via the insurance provider's website or app
Tip: Always read the fine print and understand what is and isn't covered by your policy. Consider your specific trip needs (adventure activities, high-value items, etc.) when selecting coverage.
Need more information?
Our travel experts can provide personalized advice for your specific journey.